Contingency plans for everyone
A month before our departure, mainstream news was just getting a hold of the information regarding the virus outbreak. It was very shortly thereafter we heard from EF with options for travelers should they be very concerned about traveling. The travel advisories, at this time, were all only at a Level 2 for the countries we planned to visit, and those had been issued months before due to possible terrorism and protest issues, not due to the virus. Yet, here was EF giving my travelers options to ease their nerves—recognizing that for many, this was a once in a lifetime experience that might be greatly marred by their fear. My group was so impressed to be offered these choices, recognizing that, had they made these plans on their own, they would have few choices beyond travel or lose all the money paid out. EF went so far as to allow customers a chance to change their plans up to a week before their departure. I was so impressed with the amount of communication and calls I received from the company in this time. All of it reassuring me, and therefore my travelers, that EF was our watchdog—that they had our backs, and they had contingency plans for everyone.
– Kelly G., Group Leader, OR